At Oron Tours, we aim to provide a seamless and efficient shopping experience by ensuring that your products are delivered promptly and safely. Please read our shipping policy to understand how we handle your orders and what you can expect.
1. Shipping Methods
We offer delivery services through trusted third-party carriers or our in-house delivery team. The specific carrier used will depend on the delivery location and available service options. Currently, we only provide Cash on Delivery (COD) as the payment method, which means you can pay for your order in cash when it arrives at your delivery address.
2. Shipping Locations
We ship products to most locations within all countries. However, there may be some areas where delivery is not available. If we are unable to fulfill your order due to delivery restrictions, we will contact you promptly to notify you and discuss available alternatives.
3. Processing Time
- Order Confirmation: Once your order is confirmed, you will receive an order confirmation email with the details of your purchase.
- Processing Time: Orders are typically processed and prepared for shipment within 1–2 business days after receiving your order. Please note that processing times may vary based on product availability, order volume, and holidays.
4. Shipping Time
- Standard Delivery: Once your order has been shipped, delivery typically takes 3–7 business days, depending on your location. For remote or less accessible areas, delivery might take longer.
- Delivery Time Frame: You will receive an estimated delivery date at the time of order confirmation. While we strive to meet these timelines, please be aware that delays may occur due to unforeseen circumstances such as weather conditions or logistics issues.
5. Shipping Fees
- Free Shipping: We offer free shipping for all orders within the eligible delivery zones.
- Additional Charges: For certain remote areas or larger orders, additional shipping charges may apply. These charges will be clearly indicated before you confirm your order at checkout.
6. Delivery Attempts
- First Attempt: Our carrier will attempt to deliver your order on the scheduled delivery date. If you are not available at the time of delivery, the carrier will leave a notice and attempt to deliver again on the next business day.
- Second Attempt: If the second delivery attempt is unsuccessful, the carrier may return the package to us, and we will contact you to arrange an alternate solution.
7. Tracking Your Order
Once your order is shipped, you will receive a tracking number (if available) to monitor the progress of your delivery. You can use this tracking number to track your package through the carrier’s website or app.
9. Damaged or Lost Items
- Damage During Shipping: If you receive a product that is damaged during shipping, please contact us within 3 days of delivery at [email protected]. We will guide you through the process of returning the damaged product and issuing a replacement, if necessary.
10. Contact Us
If you have any questions regarding our shipping process, need assistance with your order, or would like to inquire about the status of your delivery, please contact us at:
Email: [email protected]
Thank you for choosing Oron Tours. We look forward to delivering your outdoor and travel products with care and efficiency.