At Oron Tours, we strive to ensure you are completely satisfied with your purchase. We understand that sometimes things don’t work out as expected, and we are here to help. Please read our return and refund policy carefully to understand the process.
1. Returns
Since we offer Cash on Delivery (COD) as our only payment method, we do not accept returns for any of our products once the order has been delivered. However, if you encounter any issues with the product you received, such as defects or damage, please contact us immediately within 7 days of receiving your order.
2. Conditions for Return
To be eligible for a return (in cases of damaged or defective products), the following conditions must be met:
- The product must be unused and in its original packaging.
- You must provide proof of purchase (order number or receipt).
- The product must be reported within 7 days of delivery.
3. Refunds
As we only offer Cash on Delivery (COD), we do not process refunds to the original payment method. Instead, we may offer the following options:
- Replacement: If the product is defective or damaged, we will send a replacement at no additional cost.
4. How to Request a Return or Exchange
If you wish to request a return or exchange for a defective or damaged product, please follow these steps:
- Contact our customer service team at [email protected] within 7 days of receiving your order.
- Provide your order number, a description of the issue, and any supporting images of the damaged or defective product.
- Our customer service team will review your request and, if eligible, guide you through the return or exchange process.
5. Shipping Costs for Returns
In cases of defective or damaged products, Oron Tours will cover the shipping costs for returning the item. For returns that are not related to product defects (e.g., change of mind), the customer will be responsible for the shipping costs.
6. Non-Returnable Items
Please note that the following items are non-returnable:
- Items that have been opened or used.
- Products that are not in their original packaging.
- Products purchased more than 7 days after delivery.
7. Processing Time for Returns and Refunds
Once we have received your returned item (if applicable), we will process your request within 7 business days. You will be notified via email about the status of your return or exchange.
8. Contact Information
If you have any questions or need assistance with returns or refunds, please contact us at:
Email: [email protected]